Scottsdale, AZ, March 31, 2026 — CustomerInsights.AI has emerged as a winner in the 2026 Artificial Intelligence Excellence Awards, in the category of Agentic AI, presented by the Business Intelligence Group.
The award recognizes organizations, products, teams, and individuals delivering measurable results through Artificial Intelligence, highlighting those applying AI in ways that drive real, tangible impact.
The 2026 Artificial Intelligence Excellence Awards honor achievements across a broad range of industries and use cases, spotlighting companies and leaders moving AI beyond experimentation into practical, accountable deployment. In 2026, the program celebrated excellence across 36 diverse industries and more than 15 countries, marking a new benchmark for industrial innovation.
CustomerInsights.AI is recognized for its groundbreaking advancements in AI within the Life Sciences industry. At the core of this recognition is ciATHENA, the company’s Agentic AI platform purpose-built for life sciences, designed to transform how commercial teams generate insights, manage data, and drive decisions. Deployed securely within a client’s cloud or on-premise environment with zero data movement, ciATHENA orchestrates a network of intelligent agents that streamline data management, analytics, and insight generation across complex enterprise ecosystems. Through an intuitive conversational interface, business users can interact with data in natural language asking questions, exploring trends, and uncovering insights instantly without relying on technical teams. By combining domain-aware intelligence with a scalable and transparent architecture, the platform enables faster time-to-value, improves data consistency and reliability, and delivers actionable insights empowering teams to move beyond static reporting toward proactive, AI-driven decision making.
“We are deeply honored to be recognized in the 2026 Artificial Intelligence Excellence Awards for our work in Agentic AI,” said Robin Varghese, COO of CustomerInsights.AI. “This recognition highlights our team’s innovation-driven culture and our continued commitment to delivering transformational AI solutions that address real business challenges and create lasting high value impact for our customers.”
“AI has arrived! 2026 is about execution, accountability, and results,” said Russ Fordyce, Chief Recognition Officer, Business Intelligence Group. “CustomerInsights.AI stood out for applying Agentic AI to a critical business challenge, delivering precision, transparency, and trust in AI solutions at scale.”
The Artificial Intelligence Excellence Awards celebrate the people and organizations leading the next phase of AI adoption, where innovation is judged not just by novelty, but by impact. Winners are selected based on how effectively they are using AI to improve performance, reduce friction, solve meaningful problems, and move their industries forward.
View the full awards announcement
About the Artificial Intelligence Excellence Awards
Since 2013, the Artificial Intelligence Excellence Awards recognize organizations, products, teams, and individuals leveraging AI technology to solve real-world problems. The program evaluates advances across major AI application types and industries, celebrating innovations that improve the human experience and advance society as a whole.
About Business Intelligence Group
Business Intelligence Group (BIG) is an independent awards organization recognizing outstanding achievement in business through objective, expert-led evaluation across multiple industry categories.
About CustomerInsights.AI
CustomerInsights.AI is a platform-led analytics-as-a-service company built exclusively for the life sciences industry. Founded in 2018 by pharma and analytics leaders, the company was built on the belief that AI should become a core operational capability rather than a standalone innovation initiative. CIAI has pioneered a Platform-Led Analytics-as-a-Service (PLAaaS) model, combining technology, deep domain expertise, and AI-driven intelligence to deliver measurable commercial outcomes for life sciences organizations.
Its flagship platforms, ciPARTHENON™ and ciATHENA, help pharmaceutical and biotech organizations modernize analytics ecosystems, reduce operational complexity, and improve commercial decision-making through AI-powered intelligence.
CIAI serves clients ranging from emerging biotech companies to some of the world's leading pharmaceutical organizations through teams across North America and India.
